Refund & Return Policy

Last updated: January 2025

Because our candles are handcrafted in small batches and made to order, we take extra care to ensure every product reaches you in perfect condition. Please read this policy before placing your order.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at scenture03@gmail.com with:

Your order number
Clear photographs of the damage/defect and the packaging

We will arrange a replacement or full refund at no extra cost to you.

Wrong Item Received

If you received an incorrect item, contact us within 48 hours. We will ship the correct item and arrange return of the wrong one at our expense.

Returns

As our products are handmade and perishable in nature, we do not accept returns for change of mind. However, if you are not satisfied with your order, please reach out — we value your experience and will do our best to make it right.

Custom Orders

Custom and personalised orders (custom fragrance, colour, or message) are non-refundable once production has begun, unless the item arrives damaged or defective.

Refund Processing

Approved refunds are processed within 5–7 business days to the original payment method. You will receive an email confirmation once the refund is initiated.

Contact Us

For any refund or return queries: scenture03@gmail.com or WhatsApp us at +91 XXXXX XXXXX.

Refund Policy